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ISE Privacy Notice

Kent County Council is the lead partner for the Innovative Sector Exchange (ISE) project and will adhere to its privacy statement for Trade Development activities for the implementation of this project.

The other ISE partners are also operating under the terms of the following privacy statement. 

Kent County Council’s Trade Development Services Privacy Notice

Last Updated: 8 May 2018

Who are we?

Kent County Council collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. Kent County Council (KCC) has a Data Protection Officer -  Benjamin Watts.

The personal information we collect and use

Information collected by us

In the course of our activities designed to help Kent businesses with international trade (communicating about and delivering KCC-led projects, programmes, events and activities which aim to help companies to export) KCC’s Economic Development team collects the following personal information when you provide it to us:

  • Names, job roles, contact details (email, phone and postal address) of representatives of Kent businesses
  • Within our statutory obligation to ensure that our services are delivered in line with equalities and diversity legislation, you may also choose to provide information about the nine protected characteristics, but any such information is immediately anonymised and is not attributable to any individual
  • In addition to the above, if you attend an overseas business event with us, we would also request the following which we would store for use during future overseas events unless you ask us to delete it on completion of the trip:
    • Emergency contact details, a mobile phone number
    • Special dietary requirements
    • Details of any health issues that we may need to be aware of to ensure your wellbeing during the trip
    • ‘Advance Passenger Information’ (API) required for travelling abroad such as passport numbers and expiry date, nationality, car registration numbers and date of birth where applicable

For information, in addition to ‘personal data’ covered by the General Data Protection Regulation, we may also collect commercial information about the businesses participating in our projects such as the annual turnover, number of employees, company description etc. to help with the implementation of the project.

We also obtain personal information from other sources as follows:

  • Kent company websites and social media networks (Linked In, Twitter etc.) where we believe we may have a programme that is of specific interest to the business

How we use your personal information

We use your personal information to:

  • Contact you about events and business support activities which may be of interest
  • Enable you to benefit from business support programmes and project activities (such as trade show visits, networking events or workshops)
  • Keep records about companies which have participated in business support programmes to satisfy the requirements of external funding bodies

How long your personal data will be kept

We will hold your personal information:

  • Until the end of December 2026 for activities funded by our European projects (ISE and Boost4Health) as this is the required retention period for documentation evidencing the implementation of these business support projects
  • Until such time as our trade development services cease to operate or until you notify us that you wish us to delete your personal data

Reasons we can collect and use your personal information

We rely on you providing consent as the lawful basis on which we collect and use your personal data.

The provision of contact details is required from you to enable us to keep you informed about business support programmes and activities which may benefit your company.

Who we share your personal information with

We may share your data with other business support providers involved in a particular business support programme, activity or event in which you participate with your consent. This would include the following types of data:

  • Name, contact details and role within your company

For details of our business support partners please contact international.affairs@kent.gov.uk. This data sharing enables us to identify overseas contacts for your business through our networks and partnerships.

We will share personal information with law enforcement or other authorities if required by applicable law.

*ISE Project: We may share data with the following parties in the ISE project: Kent Invicta Chamber of Commerce, East Flanderd Chamber of Commerce, West Flanders Chamber of Commerce, West Flanders Development Agency, Innovation House Foundation (Dutch partner), ADITEC (French partner) and the Dutch Chamber of Commerce (observer partner), as well as with other key contacts with whom it is necessary to share information in order to deliver support services to the businesses that have signed up for the project (for example, the Department for International Trade or Enterprise Europe Network). 

Your Rights

Under the GDPR you have a number of rights which you can access free of charge which allow you to:

  • Know what we are doing with your information and why we are doing it
  • Ask to see what information we hold about you
  • Ask us to correct any mistakes in the information we hold about you
  • Object to direct marketing
  • Make a complaint to the Information Commissioners Office

Depending on our reason for using your information you may also be entitled to:

  • Ask us to delete information we hold about you
  • Have your information transferred electronically to yourself or to another organisation
  • Object to decisions being made that significantly affect you
  • Object to how we are using your information
  • Stop us using your information in certain ways

We will always seek to comply with your request however we may be required to hold or use your information to comply with legal duties. Please note: your request may delay or prevent us delivering a service to you.

For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioners Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise a right, please contact the Information Resilience and Transparency Team at data.protection@kent.gov.uk

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Who to Contact

Please contact the Information Resilience and Transparency Team at data.protection@kent.gov.uk to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.

You can contact our Data Protection Officer, Benjamin Watts, at dpo@kent.gov.uk.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone   +44(0)3031 231113.

For further information, please click here.